It was the winter of 1973. I was a senior at Syracuse University, majoring in Clinical Psychology. It was a great program and I was learning terrific stuff. But I was frustrated and disappointed. I wanted to be a therapist. In school I was studying learning theory, rat research and B.F. Skinner. I didn’t think I was learning what I needed to be a therapist! I went to see the Department Chairman.
He listened me. He tried to assure me that I was right where I was supposed to be. But he felt challenged by my complaints. He made an offer. If I would take a telephone crisis counseling program that was occuring off campus, he would give me a 3 credit independent study. Weekly, I would write up what I was learning in the language of Behavior Modification. It was a good deal and I took it.
It was better than a good deal. The course was incredible. It taught me basic therapy skills from a Carl Rogers perspective. I learned about empathy, congruence, respect and genuineness. It taught me how to give feedback to my clients, letting them know that I was hearing them and understanding them. To this day I still use these skills.
I loved it. However, all good things come to an end. As the course wound down, I was asked to sign up for the telephones. Being the rookie I was given an overnight shift.
I was scared. I didn’t know if I could do it. I set in that little room dreading that the phone would ring. As the hours rolled by I thought I might be spared talking to someone that night. Then around 4 AM the phone rang. I answered it and started talking to a woman who was at the end of her rope. She wanted to end her life.
I couldn’t tell you now what we said to each other. We were on the phone for over two hours. We both relaxed, got to know each other and had a good talk. We considered her difficulties and her options. I could hear her attitude changing. She knew I understood what she was feeling and the crisis passed. She again had hope. She thanked me profusely. Somewhat reluctantly, we both ended the phone call.
When I put the phone down, I felt elated. She was now safe. This was what I was meant to do. Talking to people about their lives was going to be my life. I was home.